PROCESSING
Before the parcel begins its journey.
Processing and delivery are separate. The applicable estimate for each item and destination will be shown before checkout.
SHIPPING & RETURNS
What to expect after you order.
Processing time, delivery and return conditions can vary by product and destination. Final values must match the information shown at checkout.
SEPARATE SHIPMENTS
One order may arrive in more than one parcel.
Products may be fulfilled from different locations. When this happens, tracking information is sent for each shipment when available.
RETURNS
Contact us before sending anything back.
Eligibility depends on product condition, timing, destination and applicable consumer law. Opened or used fragrance products may not be eligible unless incorrect, damaged or defective.
ORDER HELP
Something is not right with the order.
Contact MEROVI with your order number and clear photographs of the parcel, shipping label, packaging and affected product.